Frustrated by Broken Promises from your IT Provider?  

You're Not Alone!

Clear your frustrations by auditing your  IT Provider using these 7 critical components. 

Download Today!

Still unsure your IT Provider is not giving you the attention you deserve?

Watch MSP Industry Expert, Nick Points, talk about the common red flags within the IT industry 

and what a great IT provider should look like for you.  

Are you experiencing any of these common warning signs?


  • You receive surprise invoices.

  • You are experiencing a lack of communication.

  • There is no follow-up or follow-through when promised.

  • You reach out multiple times to get an issue resolved.

  • You experience lengthy wait times for resolution.

  • IT support is hard to get ahold of.

  • They mostly reach out when something is wrong.

  • They often ask you to spend more money.

  • The invoices are vague or confusing to read.

  • The focus is on servers/computers rather than your business.

  • Your hardware seems messy or unorganized.

  • They use "IT Terms" that make no sense to you.

If you are nodding your head yes to any of the questions, fill out the form to get the 7 Critical Components to Auditing Your IT Provider. 

As well as the steps you should follow when you have completed the auditing process.

What Our Customers Say About Us

This place always fills my needs, they never hesitate to help me. I am so thankful for being able to do business with them

Dominic Hanway

We started out with a larger service. Our neighbor had Midwest/ Rock Port and pointed out their local presence made a huge difference in support. She was right. I called because I wanted to change a router channel. The technician changed it from Midwest's office without me asking.

Several years ago another cable provider buried a fiber-optic cable in our parking. Their equipment left significant oil spills on the strip and street. Their work also damaged a newly seeded lawn. Rock Port/Midwest cleaned up the mess and threw new grass seed.

Kevin Andrews

Their technicians are the nicest people. They have dealt with my crazy calls and have always fixed the problem! 10/10 would recommend 👍

Gretchen Haer

Super helpful customer  service. Their fiber service is fast and very reliable.

Christi Whalen